Morning E-mail

This morning in my email I found a letter from Bill Heard Chevrolet asking me to please respond. I had used GM's Buy Power site to ask for vehicle quotes for my wifes new car. They ask where they came up short. Below is my response to them. What do you think?

Mr. Henderson,

Bill Heard came up short on several items when I was looking for a new Tahoe. First, and foremost, I used the GM Buy Power web site to receive a price quote from 3 dealerships. Only 1 responded with a price. It was not Bill Heard. Bill Heard continued to call my home several times even though I listed my preferred contact method as email. I did this because I was out of town for work at the time and could only receive email.

Second, I inquired on your web site about your Tahoe inventory. It listed several vehicles, but listed them all as LS models. I could plainly see that several of them had to be LT models, but I could not be for sure which ones were well equipped LS's or base LT's. I used the chat feature on your web site to speak to salesperson, and inquired about which vehicles were LT's. They told me I'd have to come in and see. If I had the time to come in and see, I wouldn't have been wasting my time on your web site.

The only dealer to respond with a price as requested was Lynn Layton in Decatur. Simply put, I bought an 04 Tahoe, from the only dealer that would tell me what inventory they had, and how much it cost. It's a shame Bill Heard could not do the same.